We will be glad to make an exchange or credit your credit card account for any items with which you are not completely happy. The item MUST be returned to Trish Hampton within 14 days of the shipping date in unworn and perfect condition (including original packaging). Please note that customized items are purchased with an "absolutely no return" policy and will not be accepted without prior customer service approval. Items which are received after 14 days are subject to a 50% restocking fee. Ship prepaid and insured with the package securely wrapped. Shipping and handling on returned merchandise is non-refundable.